Search results for "Freight forwarder"
showing 2 items of 2 documents
Satisfaction and loyalty in B2B relationships in the freight forwarding industry: adding perceived value and service quality into equation
2018
This paper focuses on analysing the determinants of satisfaction (service quality, perceived value), as well as its possible influence on customer loyalty of freight forwarders to freight transport service providers (by road/maritime/air) in Spain. To this end, we propose a causal model tested using information from 205 freight forwarders collected through personal interviews. The model was estimated using the Partial Least Squares (PLS) approach. Moreover, the existence of differences in the perceptions on the analysed variables between transport modes is tested through ANOVA. Results show that service quality has an influence on customer satisfaction, both directly, as well as through per…
Shippers vs. freight forwarders: Do they differ in their port choice decisions? Evidence from the Spanish ceramic tile industry
2022
The present research aims to compare shippers’ and freight forwarders' port choice criteria in order to identify the main differences between these two decision-makers. Specifically, the research focuses on the port choice of the shippers belonging to the Spanish ceramic tile industry and the freight forwarders who manage their shipments. To do so, a mixed logit model is used with data obtained through a stated preference experiment. According to our results, shippers and freight forwarders differ only in the valuation of the cost attribute, with the latter being more cost-sensitive. Moreover, results indicate that freight forwarders are more conservative in their port choice decisions, as …